List of Sub-Processors
Heartwork B.V.
Last updated: March 2026
Heartwork B.V. ("Heartwork") uses the following sub-processors to provide the Service. All sub-processors are bound by data processing agreements and are required to process personal data in accordance with the GDPR.
We will update this page when sub-processors are added or removed. Material changes will be communicated to Customers at least 30 days in advance in accordance with our Terms of Service.
All sub-processors listed below are based in the EU/EEA. Heartwork does not transfer personal data outside the European Economic Area.
Infrastructure and Hosting
| Sub-Processor | Location | Purpose | Data Processed |
|---|---|---|---|
| Scaleway SAS | France (nl-ams region) | Cloud infrastructure: servers, managed database (MySQL), managed cache (Redis), object storage, and transactional email (TEM) | All Customer Data, account data, uploaded files, email addresses for transactional email delivery |
Billing and Payments
| Sub-Processor | Location | Purpose | Data Processed |
|---|---|---|---|
| Mollie B.V. | The Netherlands | Payment processing for subscriptions | Billing name, email address, payment method details, transaction history |
| Moneybird B.V. | The Netherlands | Accounting and invoice administration | Billing name, company name, email address, VAT number, invoice data |
AI Services
| Sub-Processor | Location | Purpose | Data Processed |
|---|---|---|---|
| Scaleway SAS (Generative APIs) | France | AI-powered features within the Service, only when the Customer has enabled and consented to AI Features | Data that the user chooses to process via AI Features. AI providers are contractually prohibited from using this data for model training |
Customer Support
| Sub-Processor | Location | Purpose | Data Processed |
|---|---|---|---|
| Crisp SAS | France | Live chat customer support widget | Name, email address, IP address, chat messages |
If you have questions about our sub-processors, please contact us at privacy@heartwork.co.